Shipping

​Orders are shipped within 2 business days. For orders within Canada, packages will take up to 4-10 days to arrive, depending where you are located. Shipping costs in Canada start at $12, which includes tracking. Our most common parcels sizes and weights cost up to $22 within Canada. Cost depends on weight and location.

The customer is responsible for entering the correct address. If you live in an apartment/suite, it is your responsibility to make sure it is well indicated. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer as well as the cost for re-shipping.

We do not guarantee on-time delivery for orders outside of Canada. International deliveries may be subject to customs, duty and/or taxes to be paid by customers.

​Returns​

We accept returns within 14 days of the delivery date. Items returned to us must be in original, re-sellable condition with all tags. In order to qualify for a return or store credit, you must contact us at hello@shopmerge.ca. Once the items are back in our possession, we will do a partial refund (shipping charges, including customs, duty and/or taxes for online orders can not be refunded). We have the right to deny refunds if the merchandise returned does not meet our return policy requirements. 

Please note that customers are responsible for the returned parcel(s) getting back to us, whether it has tracking or not as well as shipping fees, including customs, duty and/or taxes, for returning the goods. In addition, the following products are not eligible for return: perfumes, books, vintage clothing, magazines, lingerie, swimsuits, earrings, discounted items, custom orders, and open personal care products such as, but not limited to; soaps, candles, hair & body oils, mists or creams.

For online order returns, your shipment must be sent prepaid, including duties, customs and taxes.

Refunds will be applied to the original method of payment. If the original method of payment isn't available, a gift card will be issued.

​Exchanges

At this time, we do not offer direct exchanges online. The quickest way to exchange your item is to place a new order right away, and return your original purchase for a refund (all return policy applies).​

Items to be exchanged must be in original, re-sellable condition with all tags.

The following products are not eligible for exchange: perfumes, books, vintage clothing, magazines, lingerie, swimsuits, earrings, discounted items, custom orders, and open personal care products such as, but not limited to; soaps, candles, hair & body oils, mists or creams.

Sizing

We do our best to describe fit and sizes in the product descriptions. It is the customer's responsibility to read the details and email us if they want more details about fitting. 

Sezzel Refund Policy

When your order is canceled or refunded, your payment plan will be updated automatically, and you will be sent an email from Sezzel, detailing exactly what’s changed.

Anything refunded to you will cancel outstanding payments first, and then whatever is left over will be sent back to the payment method you used to place your order initially. 

If you are due any money back to your original payment method, the refunded amount will appear on your account within ten business days after receiving the refund email from Sezzle. Please see Sezzel’s FAQ page for more information.