Returns

Full-priced items may be returned within 14 days of the delivery date for 110% store credit, a refund, or an exchange. Items must be returned in their original condition, unworn, with tags attached (if applicable) and proof of purchase. Merge reserves the right to refuse returns or exchanges that do not meet these requirements.

Customers are responsible for ensuring the parcel is safely returned to us, including return shipping costs, customs fees, duties, and taxes. We recommend using a tracked shipping method, and insuring higher-value items.

To initiate a return or receive 110% store credit, please email hello@shopmerge.ca for instructions or submit a return request through your customer account.

Once your return is received and approved, we will process your refund to the original method of payment. If the original payment method is unavailable, a store credit will be issued. If you choose store credit, 110% of the item value will be added to your customer account.

Please note that shipping charges and duties are non-refundable. If Merge is required to pay duties to receive the returned parcel, those charges will be deducted from the refund amount.

Exchanges

We do not offer direct exchanges for online purchases. The fastest way to exchange an item is to place a new order for the desired item and return your original purchase for a refund, in accordance with our return policy.

Please email hello@shopmerge.ca to begin the process and receive return instructions.

The following items are final sale and not eligible for return or exchange:

• Perfumes
• Books and magazines
• Vintage or reworked clothing
• Swimsuits, lingerie & intimate apparel
• Earrings
• Personal care products such as soap, hair oils, body oils, mists, creams, and candles.
• Sale items 

Sale Policy

General

• We do not offer price adjustments for past purchases, including unfulfilled orders.
• Sale items are final sale and cannot be returned for a refund or store credit.
• Items purchased with a promotion code are eligible for store credit only and cannot be refunded.
• Welcome code valid on regular-price items only and do not apply to sale items or sets
• Only one promotional code can be used per order. 
• Merge reserves the right to update to end promotional codes at any time without prior notice. 
• All offers are subject to availability and may not be combined with other promotions unless otherwise stated

Promotional Codes

$10 OFF YOUR FIRST ORDER OF $100+

Sign up for our email newsletter to receive a one-time discount code. Conditions apply.

• Minimum purchase of $100, before taxes and shipping
• Code must be applied at checkout
• One use per customer
• Cannot be combined with any other promotions e.g. free shipping

FREE SHIPPING ON ORDERS OVER $175.

Conditions apply.

• Minimum purchase of $175, before taxes and shipping
• Valid on orders shipping within Canada and the U.S.
• Automatically applied at checkout
• Applies to standard shipping only—express or expedited not included.
• Cannot be combined with any other discounts, promotions, or other offers. E.g. welcome discount, other promotional discount.

 

Contact us for inquiries or assistance with promotional codes, please contact our customer care team at hello@shopmerge.ca